Senior CS Ops Lead — Analytics & Team Leadership

DiDi

Full-time bogotá, distrito capital, rap (especial) central Servicio de atención al cliente

Posted:

June 04, 2026

Location:

bogotá, distrito capital, rap (especial) central, Colombia

Job Description

                    A global mobility technology platform is seeking a Senior CS Operations Analyst (Team Lead) in Bogotá. This role involves leading a team of 8-15 agents, focusing on data-driven strategies and operational excellence. Responsibilities include managing team metrics, building reports, ensuring data accuracy, and forecasting project needs. Candidates must have leadership experience and strong analytical skills, with fluency in Spanish and English required. The company offers an innovative and inclusive work environment.
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Job Overview

Job Type: Full-time

Location: bogotá, distrito capital, Colombia

Posted: June 04, 2026

Deadline: July 14, 2026