Senior CSR in Accident Benefits

Advance your career as a Senior Customer Service Representative in Accident Benefits, located in Mississauga. This hybrid role involves crucial management of claims calls and client interactions.
You will manage both inbound and outbound communications while documenting claims and explaining coverages. Critical thinking, negotiation, and communication skills are necessary for this role to assist claimants effectively. Enjoy a blend of office and home life.
Key Responsibilities:
• Handle claims-related inbound and outbound calls
• Document calls and initiate claims processes
• Explain available coverages and claims procedures
• Identify potential exposures and recommend actions
• Connect claimants with preferred clinics for assistance
Requirements:
• One year of customer service experience
• Strong negotiation and communication skills
• Comfortable working in a paperless environment
• High attention to detail with multitasking abilities
• Eligibili...