Senior CSR: Lead Global Customer Experience & Escalations

NI (NATIONAL INSTRUMENTS)

Full-time Bayan Lepas, Penang Management & Operations

Posted:

February 25, 2026

Location:

Bayan Lepas, Penang, Malaysia

Job Description

                    A global technology company is seeking a Senior Customer Service Representative in Malaysia. The role involves managing customer orders, providing excellent customer service, and supporting sales processes. Candidates should have at least a Bachelor's degree or relevant experience, along with 2-4 years in Shared Service Centers. Proficiency in English is essential, and candidates must be flexible with working hours. The position promises a comprehensive operational support experience focused on customer satisfaction.
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Job Overview

Job Type: Full-time

Location: Bayan Lepas, Malaysia

Posted: February 25, 2026

Deadline: April 06, 2026