Senior CSSC Front Line Representative

Senior CSSC Front Line Representative

As our new Senior CSSC Front Line Representative , you will actively contribute to an efficient and productive internal sales team whilst delivering world‑class customer services through various communication channels such as digital, telephone, e‑mail, live chat, etc. Provide professional resolutions on all inquiries related to the identified OEM customers within a timely manner (as predefined by IND targets) and either resolve or decide on further processing based on defined processes. Work as a subject matter expert within products or processes to promote and enhance competence within the OEM team.

As a key part of the Customer Support & Service Center (CSSC) team, you will create impact by driving customer satisfaction and business growth through timely resolutions, identifying opportunities, and championing process improvements that strengthen our customer‑centric culture.

Your main responsibilit...