Senior Customer Care Representative

At Stryker, we hire for potential, mindset, and drive — not just what’s written on a resume. Some of our strongest performers have come from backgrounds in customer service, healthcare administration, hospitality, retail, and other fast-paced, people-focused industries.

If you’re looking to grow your career in medical technology and make a meaningful impact, this could be the opportunity you’ve been waiting for.

**About The Role**

As a **Senior Customer Care Representative** , You’ll be the go-to person for complex enquiries, process improvement, and operational excellence — someone the team relies on to solve problems, drive consistency, and elevate the customer experience every day.

**Your responsibilities will include:**

+ Act as the escalation point for complex customer enquiries, delivering timely and effective resolutions.
+ Identify trends, recurring issues, and opportunities to improve service delivery and team efficiency.
+ D...