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Senior Customer Data Analytics

Zurich Insurance Company
Full-time Hong Kong, Hong Kong Mathematical Science Occupations
Posted:
March 01, 2026
Location:
Hong Kong, Hong Kong, Hong Kong

Job Description

Why Zurich

We’re looking for a Senior Customer Data Analytics professional to translate customer data into measurable growth. You will own end‑to‑end customer analytics across acquisition, onboarding, engagement, claim/servicing, renewal and retention, building actionable insights and models that inform product, marketing, distribution and service decisions. You’ll partner closely with Digital Experience, CX Design, Data Engineering, and Marketing to operationalize insights through experimentation and activation. 


Job Responsibilities:

  • Lead customer analytics roadmap: define hypotheses, design analyses, quantify impact, and communicate recommendations to senior stakeholders.

  • Build and productionize models (segmentation, churn, LTV, cross‑sell, uplift) and ensure robust monitoring, retraining and fairness checks.

  • Own measurement for digital and CRM campaigns: attribution, incrementality, MMM/experiment readouts, and budget...

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    Job Overview

    Job Type: Full-time
    Location: Hong Kong, Hong Kong
    Posted: March 01, 2026
    Deadline: April 10, 2026