Senior Customer Experience Coach & Training Architect

A leading global safety science company is seeking a Senior Customer Service Coach & Trainer in Mexico City. In this role, you will enhance agent performance through guidance and training while improving customer experiences. Responsibilities include designing curricula, conducting training sessions, and monitoring agent interactions. Candidates should have a Bachelor’s degree, 5+ years of experience in customer service, and a solid understanding of Learning Management Systems. Join our mission to create a safer, more sustainable world.
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