Senior Customer Experience Consultant

Person will be responsible to Improve Customer Experience and Drive Operational Excellence.

• Onboard new customer on standard processes and digital platform, establishing strong foundation for long term partnership.
• Align and coordinate with multiple external and internal stakeholders on customer specific requirements with Internal Operating Procedure (IOP) and Standard Operating Procedure (SOP) as outputs.
• Serve as the primary point of contact for assigned customers, handling daily communication and providing timely, accurate information.
• Execute transactional activities based on agreed IOP and SOP with the customers and internal stakeholders.
• Orchestrate the end-to-end shipment cycle through fostering cross-functional collaboration for a seamless customer experience.
• Coordinate closely with the Global CX Consultant and the network of CX Consultants across other locations for a consistent servic...