Senior Customer Experience Consultant

Customer Experience Consultant (Order Management, Problem solving, and Ocean Shipment Coordination in the SCM scope of work.)

At Maersk’s Customer Experience division, you will be responsible for a wide range of domestic and international logistics support for our clients.
This role involves close communication with customers, troubleshooting, supporting new business onboarding, managing KPIs, and building strong customer relationships.

Main Responsibilities

• Manage key accounts, primarily large domestic manufacturers

• Serve as an SCM Customer Experience Consultant for international shipments (export/import), providing support and communication with clients

• Coordinate export shipments from Japan, including bookings, schedule management, document creation, customs clearance request, and payment/billing process (primarily for ocean freight)

• Ensure SOP compliance and operational discipline for SCM KPIs, manage process improvem...