Senior Customer Experience Lead — AI & Service Excellence

A community-focused organization in Singapore is seeking a Customer Service Manager to oversee customer enquiries and feedback from various channels. The ideal candidate will manage escalated issues, ensuring resolution and maintaining service quality. Responsibilities include analyzing customer feedback trends and supporting procurement processes. A Diploma or Bachelor’s Degree in a relevant field, along with 3-5 years of experience in customer service, is required. Proficiency in communication and customer service platforms is essential.
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