Senior Customer Experience Manager

Transform customer interactions in Home & Community Care as a Senior Customer Experience Manager. Focus on driving renewals and project delivery in a customer-facing role.
This position is perfect for experienced professionals in long-term care who want to make an impact by managing customer implementations from start to finish. You'll lead successful project outcomes, provide essential training on GoldCare, and leverage customer feedback for product enhancements. Maintaining strong relationships with stakeholders will be crucial for advancing customer success initiatives.
Key Responsibilities:
• Own the entire customer experience and drive renewals
• Implement GoldCare projects and customer initiatives
• Deliver training and configuration guidance for customers
• Convert provider feedback into actionable improvements
• Collaborate with Customer Support for high-value scenarios
Requirements:
• 10+ years’ experience in a healthcare customer service role
• E...