Senior Customer Experience Operational Leader

As a Senior Customer Experience Operational Leader here at Honeywell, you will have the opportunity to shape the customer experience strategy and drive initiatives that enhance customer satisfaction and loyalty. Your expertise in program management and your ability to analyze data-driven insights will be crucial in optimizing our customer experience programs.



You will report directly to our META Region Director of Customer Experience, and you’ll work out of our Cairo, Egypt location on a Semi-Hybrid work schedule.



In this role, you will impact improved customer satisfaction, increased revenue, stronger cross-functional collaboration, and a customer-centric culture, all contributing to the long-term success and growth of the organization.



**KEY RESPONSIBILITIES:**



1. **Voice of customer**



+ Identify, create, and seek out Voice of the Customer (VoC) opportunities.

+ Execute and manage...