Senior Customer Experience & OTC Operations Leader

A leading biotech firm in Colombia is seeking a Customer Experience And OTC Manager to oversee day-to-day operations within their hub. Responsibilities include managing customer service teams, ensuring high-quality customer experiences, and driving operational efficiencies. The ideal candidate will have strong team leadership skills, extensive experience with SAP and bilingual proficiency in Spanish and English. This role offers the opportunity to make a significant impact on patient care and operational excellence.
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