Senior Customer Experience Research Specialist

This role is hybrid, 3 days a week to any local UL Solutions Office.



The Customer Research Senior Specialist will help grow and mature UL Solutions’ Customer Research capability, with a dedicated focus on supporting our Software business. Strengthen the connection between customer insights and measurable business impact. Apply deep expertise in research methodology, insights generation, and storytelling to influence operational improvements and strategic investment decisions. This role requires proven experience revamping or rebuilding a Voice of Customer (VoC) program and operating across multiple insight platforms (e.g., Qualtrics, Forsta, Power BI).

+ Own the end-to-end architecture and design of the Customer Research and VoC program, including data collection, analysis, and insight generation across selected VoC platforms.

+ Support Software business units, with an emphasis on enabling Software product and engineering teams with action...