Senior Customer Experience Specialist

Title: Senior Customer Experience Specialist
Employee Working Location: Partially Virtual / Hybrid (Canada)
Employment Status: Temporary Full-time (12 months)

The Canadian Red Cross (Red Cross) – an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada’s Best Employers 2024, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.

The Senior Customer Experience Specialist provides advanced support to protect and enhance customer experience across Prevention and Safety during a period of operational and system change. The role manages complex customer and technical escalations, analyzes trends, and works collaboratively across teams to strengthen service delivery and ensure consistent customer experience.

In this role, you will:

• Serve as the ...