Senior Customer Experience Strategist

Kia ora!

Shape the future of customer experience at one of New Zealand’s most iconic brands. As Senior Customer Experience Strategist, you’ll help influence enterprise-wide decisions, shape customer strategy, and ensure the experiences we choose to deliver have meaningful customer and commercial impact.

This role sits at the centre of strategic transformation, partnering with senior leaders to turn customer strategy into clear priorities, aligned decisions, and measurable outcomes. You’ll help connect thinking across teams, challenge assumptions, and ensure customer and commercial impact are considered in major business decisions.

What you’ll be doing

• Define where the business should win with customers across key segments and moments that matter
• Partner with business leaders to translate customer strategy into clear priorities and outcomes across all elements of the customer value proposition.
• Influence major ini...