Senior Customer Operations Service Officer at Rainforest Alliance

Job Description

The Rainforest Alliance is a growing network of people who are inspired and committed to working together to achieve our mission of conserving biodiversity and ensuring sustainable livelihoods. Through creative, pragmatic collaboration, we aim to rebalance the planet by building strong forests and healthy communities around the world.

Senior Customer Operations Service Officer

The Senior Customer Operations Service Officer (COS) is responsible for supporting the Rainforest Alliance’s units, such as Customer Success and Back Office teams in the Customer Care Department. Project, process management and subject matter expertise skills are critical to provide information to the customer facing units to upskill/support the customer facing staff. Relationship management and customer satisfaction are guiding principles in this work to enhance the overall customer experience and journey.

Responsibilities: