Senior Customer Relationship Management (CRM) Representative

Role Purpose

The CRM Representative is responsible for delivering consistent, high-quality customer service while managing a defined set of daily operational and administrative tasks. This role is a key point of contact for customers and plays a critical part in ensuring timely communication, accurate processing of requests, and effective coordination between customers and operations.

The role requires a high level of organisation, productivity, and accountability. The CRM Representative is expected to work to a structured daily schedule, meet defined output targets, maintain accuracy, and take ownership of tasks from start to finish. This is a fast-paced, performance-driven role where reliability, follow-through, and timeliness are essential.