Senior Customer Relationship Officer

Identify customers' needs and fulfilling it with proper bank's products or services.

Handle customers' requests/inquiries related to their accounts, products and services in a professional manner and serving all customers regardless of segment up to the level of their satisfaction.

Approve various customer s requests & counter transactions according to authority matrix

Promote and sell bank products and services to achieve the yearly set targets.

Coach and train staff reporting to him/her to ensure full awareness of Bank ‘s products, services, and P&P.

Support the Branch Manager in putting / achieving plans and carry out any tasks requested by him.

Carry/handle efficiently custody items, keys as per custodian matrix, and relevant P&P.

Adhere to Branch Operating Model....