Senior Customer Service Analyst - Logistics and Foreign Trade

MCC Label

Full-time santo andré, são paulo Atendimento a clientes

Posted:

June 05, 2026

Location:

santo andré, são paulo, Brazil

Job Description

Multi-Color Corporation (MCC Label), a global leader in label solutions. 
Senior Customer Service Analyst  
Benefits Medical plan 
Dental plan 
On-site meals 
Basic food basket 
Parking 
Transportation allowance 
Birthday day off 
TotalPass 
Location MCC Label – Louveira, SP, Brazil 
Main Activities Assist customers through different channels (email, phone, chat, WhatsApp, etc.), ensuring speed and quality in service 
Record, monitor, and resolve customer requests, complaints, and questions 
Act as the interface between customers and internal areas (sales, finance, logistics, production, among others) 
Monitor deadlines and ensure compliance with agreed SLAs 
Identify opportunities for improvement in customer service processes and customer experience 
Keep records updated in the system (CRM...
                

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Job Overview

Job Type: Full-time

Location: santo andré, Brazil

Posted: June 05, 2026

Deadline: July 15, 2026