Senior Customer Service Coach & Quality Champion

A leading safety science company in Mexico City is seeking a Senior Customer Service Coach to enhance agent performance and improve customer experience quality. Key responsibilities include coaching agents through queries, conducting training sessions, and monitoring customer interactions. Ideal candidates have over 5 years of experience in customer care, possess strong communication skills, and are passionate about teaching. This role is pivotal in ensuring high-quality support and operational efficiency, integral to the company's mission of safety and innovation.
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