Senior Customer Service Coordinator

Biffa

Full-time Alton, England Information and Record Clerks

Posted:

June 05, 2026

Location:

Alton, England, United Kingdom

Job Description

Senior Customer Service Coordinator
Location: Alton, Hampshire
Hours: Full Time / Permanent - Monday - Friday  - 5pm - Hybrid working 
A quick look at the role
The Customer Services Senior plays a key role in delivering outstanding customer service while supporting and guiding colleagues day to day. Acting as a link between the Customer Service team, Team Leaders, and Management, the role promotes best practice, supports team performance, and helps ensure a consistent, high-quality customer experience.
Your core responsibilities
Deliver excellent customer service across multiple teams, resolving enquiries and issues at first point of contact wherever possible. 
 Act as a key point of support for colleagues, providing guidance on systems, processes, and customer queries. 
 Support the onboarding and development of team members through coaching, buddying, and day-to-day assistance. 
            

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Job Overview

Job Type: Full-time

Location: Alton, United Kingdom

Posted: June 05, 2026

Deadline: July 15, 2026