Senior Customer Service Executive

$2913/month
Central Location
Monday – Friday Office Hours
About the Role
Provide frontline and operational support for operations, assisting users, managing applications, coordinating with stakeholders, and contributing to process improvements and case management.
Key Responsibilities

• Provide frontline operational support for operations, including guiding applicants on filing requirements and necessary documentation.
• Respond to users' inquiries and process applications efficiently at the counter.
• Handle high-volume online applications promptly, ensuring adherence to processing timelines.
• Manage daily system requests and coordinate with technical support specialists to resolve issues
• Perform additional duties as required by the supervisor

Requirements

• GCE O Level
• Prior experience in customer service duties will be an advantage

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