Senior Customer Service Executive

About SalesWorks

SalesWorks has been a leading force in face-to-face marketing, customer acquisition, and fundraising since 1995. With operations across multiple markets, we partner with global and local brands to deliver consistent, high-quality customer experiences. Our customer service function plays a critical role in supporting donors, customers, clients, and internal teams through accurate, timely, and professional engagement.

About The Role

The Senior Customer Service Executive is responsible for delivering high-quality inbound and outbound customer support while ensuring accuracy, compliance, and timely follow-up across all interactions. This role supports customer and donor engagement, issue resolution, reporting, and process improvement, while serving as a key escalation point for complex cases.

Working closely with the Customer Service Manager, Marketing Offices, and regional stakeholders, the role requires strong communication skills, h...