Senior Customer Service Lead & Trainer

💼 Senior Customer Service Lead & Trainer

Full-Time Remote | U.S. Business Hours (EST)

🚀 About the Role

We’re hiring a highly experienced and people-focused Senior Customer Service Lead & Trainer to lead, coach, and elevate a remote customer service team supporting U.S.-based customers.

This is not just a supervisory role — you will play a direct role in:

• improving team performance,
• developing training systems,
• maintaining service quality,
• handling escalations,
• and ensuring a consistently excellent customer experience.

You’ll work closely with offshore customer service representatives while partnering with leadership to improve workflows, strengthen communication standards, and build a high-performing support culture.

If you are a strong coach, calm under pressure, and passionate about customer experience and team ...