Senior Customer Service Manager

This Snr Customer Service Manager position oversees daily customer service operations within a luxury timepiece service centre. You will manage a team of Customer Service Advisors, ensuring seamless client reception, accurate service documentation, timely quotations, and smooth watch intake and collection processes. Beyond operations, you'll review work quality, mentor the team, and partner with technical departments to ensure premium client experiences.

Client Details

Our client is a prestigious luxury watchmaker renowned globally for its heritage, craftsmanship, and uncompromising standards. The Singapore service centre upholds these values by providing meticulous after‑sales service to discerning collectors and high‑net‑worth clientele. The organisation emphasises excellence, precision, and a highly personalised service ethos.

Description

• Serve as the primary point of contact for clients visiting the service centre, ensuring an exceptional front‑o...