Senior Customer Service Manager

• Is This You?

Do you love building CS functions from the ground up—people, processes, and performance?

Are you a hands-on leader who can manage volume (email, social, live chat) while raising quality?

Do SOPs, templates, and clear workflows make you happy because they make teams faster?

Are you motivated by high CSAT, fast response times, and turning insights into improvements?

Have you coached agents into top performers and built a culture of ownership?

• About Nordic Ritual

Nordic Ritual is Denmark's fastest-growing skincare brand against acne — founded in Scandinavia in December 2023. We specialize in science-backed skincare solutions designed to deliver clinic-level results at home, without the high costs or hassle.

Right now, we're in the scaling phase and actively expanding into the US, Canada, Australia, and the UK — building on our rapid growth in Europe.

In a short time of less than a year w...