Senior Customer Service Operations Manager

Senior Customer Service Operations Manager Job Description Senior Customer Service Operations Manager - Full-time / Permanent -

Position: Senior Customer Service Operations Manager

Hierarchy Level: Senior

Functional Family: Sales

Sub Function: Customer_Service

Job Description

Oversee and monitor customer service operations with a primary focus on administrative tasks. Collaborate closely with CS management to meet agreed service levels and ensure alignment with global objectives. Initiate, oversee and supervise CS process improvement and Automation Initiatives. Support development and improvement of the company’s customer service strategy for the region, ensuring alignment with overall business objectives and the needs of various stakeholders.

Job Responsibilities

• Functional coordination between the Global CoE Customer Service and other Hubs: (TAC, other CoEs), ensuring seaml...