Senior Customer Service Representative at FedEx

Join FedEx as a Senior Customer Service Representative to enhance support and mentor other team members. Focus on handling complex customer inquiries and improving service operations.
In this vital role, you'll assist managers while significantly impacting customer service quality. Your expertise will be essential in guiding station representatives and handling unique customer issues, using strong communication and conflict resolution skills. Additionally, you'll promote sales opportunities and ensure all operational procedures meet company standards.
Key Responsibilities:
• Assist with administrative and customer service operations
• Handle unusual customer inquiries effectively
• Mentor and model best practices for staff
• Support in monitoring and improving service quality
• Generate incremental revenue through customer interactions
Requirements:
• High School Diploma or GED Equivalent
• 6 months experience as a FedEx customer service representative
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