Senior Customer Service Representative

The Senior Customer Service Representative (Senior CSR) will be part of our Shared Service Centers across the globe, providing services & support to our customers. A Senior CSR is responsible for leading high-impact projects, handling customers’ escalations, processing customer orders and product returns, quotations, handling outbound customer calls to resolve customer queries/issues, pre-sales and post-booking activities, providing order status/follow-up until resolution, and administrative sales support required to deliver a high-quality customer experience.  Senior Customer Service Representatives can be allocated to a Tier/Account team to build customer intimacy and business acumen. 

MAIN RESPONSIBILITIES   

+ Manage/process customer orders, product returns, quotations, inbound and outbound customer calls to resolve customer queries/issues, as well as pre-sales and post-booking activities. 

+ Understand and interact with a variety of NI departments, proce...