Senior Customer Service Representative

Senior Customer Service Representative

Responsibility
• Order management: order entry, provide order acknowledgements to customers/affiliates • Set up customer info records for order entry; listing, customer material no & description, price, etc
• Co-ordinate the creation or extension of new sold/bill for us in plants
• Raise SAP Notifications for customer complaints
• Issue debit and credit notes in compliance with the approval process
• Arrange courier of customer pre/co shipment samples
• Input Late order reason (LOR) for orders with late delivery
• Quote ITP own use to Affiliates
• Liaise with customers on order changes, enquiries and any requests.
• Monitor orders for prompt shipment, liaise with shipping implants for timely booking, customer
• request for documentation
• Negotiate the Letter of credit
• Generate ZOOGN report for shipping

Required Skills
• Excellent communica...