Senior Customer Service Specialist - Global Programs

Eaton’s IS AER FED division is currently seeking a Customer Service you’ll do:Eaton’s Fluid & Electrical Division is seeking a Senior Customer Service Representative in Tijuana, Baja CaliforniaPrimary Function:Manage business interactions and relationships between Customers, Operations Teams, and other key functions within the organization to ensure complete customer satisfaction. Coordinate with other Fluid and Electrical Distribution (FED) locations supported by the Customer Service team ensuring “one voice to the customer.” Provide support relative to specific tasks regarding program execution for development, low rate, and full rate production programs in order to facilitate a smooth transition.Essential Functions:Manage and facilitate the daily delivery status communication between the Tijuana plant operations and the third-party customer, in collaboration with the Eaton Account Management team, through participation in customer action calls, maintaining line of balance/milestone...