Senior Customer Service Specialist

Main Responsibilities









+ 处理销售合同和订单，跟进订单确认、付款，发货等各个环节，确保订单顺利履约以及客户满意





Process sales contracts and orders, follow up on all links including order confirmation, payment, and delivery to ensure smooth order fulfilment and have good customer satisfaction.





+ 维护国内客户关系，及时响应客户诉求，解决复杂客户问题





Maintain relationships with domestic customers, respond to customer inquiries promptly, and resolve complex customer issues.





+ 配合销售团队提供售前货期咨询，协助销售处理相关文件





Collaborate with the sales team to provide pre-sales production lead time consultation and assist the sales team in processing relevant documents.





+ 处理与销售订单相关的客户投诉





Handle customer complaints related to sales orders.





+ 做好供应链团队和客户之间的沟通桥梁，并和...