Senior Customer Service Specialist

Main Responsibilities


+ 处理销售合同和订单，跟进订单确认、付款，发货等各个环节，确保订单顺利履约以及客户满意

Process sales contracts and orders, follow up on all links including order confirmation, payment, and delivery to ensure smooth order fulfilment and have good customer satisfaction.

+ 维护国内客户关系，及时响应客户诉求，解决复杂客户问题

Maintain relationships with domestic customers, respond to customer inquiries promptly, and resolve complex customer issues.

+ 配合销售团队提供售前货期咨询，协助销售处理相关文件

Collaborate with the sales team to provide pre-sales production lead time consultation and assist the sales team in processing relevant documents.

+ 处理与销售订单相关的客户投诉

Handle customer complaints related to sales orders.

+ 做好供应链团队和客户之间的沟通桥梁，并和供应链其他团队有效合作

Act as a communication bridge between the supply chain team and customers, and also cooperate effectively with other supply chain teams.

+ 维护客户数据库和文件归档，完成相关报告

Maintain customer databases and document fili...