Senior Customer Success Enablement Manager

Drive customer success initiatives as a Senior Customer Success Enablement Manager at Equinix. Enhance the engagement between stakeholders and enable efficient execution of customer strategies.

In this senior role, you will focus on understanding field development requirements critical to executing customer success strategies globally. Collaborating with business leaders across regions, your insights will be pivotal in shaping enablement programs that align with key business objectives. This position ensures that every enablement initiative addresses the unique needs of various markets, thereby enhancing overall customer satisfaction.

Key Responsibilities:
• Identify field-specific enablement program needs
• Create and validate enablement strategies with stakeholders
• Act as the primary connection between business needs and program execution
• Analyze key metrics to track program effectiveness
• Propose innovative communication m...