Senior Customer Success Lead for Global SaaS Partnerships

SupportNinja is seeking a Senior Customer Success Manager to manage a portfolio of key global accounts in the SaaS industry. This role focuses on building trusted relationships with customers, driving product adoption, and ensuring measurable business outcomes.

The ideal candidate will have 8 to 10 years of relevant B2B SaaS experience and demonstrate exceptional communication skills, a passion for customer advocacy, and a strong ability to analyze complex data.

Competitive compensation and benefits, including retirement savings and opportunities for professional development, are offered.