Senior Customer Success Manager - Hybrid

Elevate caregiver engagement as a Senior Customer Success Manager at Caribou. This hybrid role focuses on enabling enterprise customers to thrive in a challenging home care landscape.

In this pivotal position at Caribou, you will lead serious transformation in the home care sector by managing enterprise customer accounts and their associated performance metrics. With 2+ years of relevant experience, you'll collaborate closely with various teams to tackle customer issues and implement innovative solutions. Your ability to influence corporate strategy will help drive product enhancements to maximize client satisfaction.

Key Responsibilities:
• Oversee customer performance from implementation to scaling
• Launch new customers across North America efficiently
• Work with teams to solve complex customer challenges
• Share innovative strategies and analytical insights
• Transform ambiguity into structured, repeatable processes