Senior Customer Success Manager in Canada

Elevate customer relationships as a Senior Customer Success Manager in Canada. Guide mid-market and enterprise customers toward substantial value and growth across strategic accounts.
In this role, you will own comprehensive post-sale relationships, ensuring customer adoption, retention, and expansion. With over eight years of enterprise SaaS experience required, you'll collaborate with cross-functional teams to implement success planning and monitor account health. You'll also focus on translating client needs into actionable outcomes while leading structured executive reviews.
Key Responsibilities:
• Manage mid-market and enterprise customer portfolios
• Lead structured success plans and executive reviews
• Monitor account health and identify potential risks
• Drive product adoption through enablement and best practices
• Provide customer feedback to internal teams for improvements
Requirements:
• 8+ years of SaaS experience with 3+ in Customer Success
•...