Senior Customer Success Manager

**About the Role:**

**Grade Level (for internal use):**

10

**The Team:** Customer Success Management is a dynamic global team where the work changes daily. The team is responsible for a successful customer journey and touchpoints that create long-term client engagement, driving adoption, retention, user/usage growth, and supporting strategic objectives at the account level. This team develops and executes data-driven approaches to deliver a world-class customer experience.

The Customer Success Management team directly support the Risk & Valuation Services (R&VS) and Desktop & Research (D&R) clients and organizations. This team acts as experts in the credit, risk and data spaces. They have a strong understanding of the different personas and workflows and can have credible diagnostic conversations with clients or prospects. The S&P Global Market Intelligence business units bring together cutting-edge analytics, differentiated data, technology, and wo...