Senior Customer Success Manager

**It's fun to work in a company where people truly BELIEVE in what they're doing!**

**Job Description Summary:**

The Senior Customer Success Manager is an experienced team member within Customer Success and exhibits the core Rocket values in their everyday work. The Senior CSM will take ownership of their customer interactions and go above and beyond to ensure resolution and long-term success for their customers. The Senior CSM will foster internal cross-functional relationships in support of our customer’s needs. They will be a bridge between our customer and internal teams in order to provide transparency and continual improvement for our customers. They will be a mentor and help the team as needed with Rocket processes and general questions.

**Essential Duties & Responsibilities**

• Takes ownership of managing their book of business and customer needs

• Strong understanding of Rocket’s products, customer base and processes

• ...