Senior Customer Success Manager

Full-time:
8 hours per day | Monday to Friday (To be aligned with Canada / U.S. business hours as required)

Rate:
Php50,000/monthly

Role Overview

XYZ Accountant is seeking a 
Senior Customer Success Manager / Client Operations Lead
 to own client relationships, manage internal workflows, and ensure the seamless delivery of cross-border tax and advisory services.

This role is ideal for a seasoned professional comfortable working with high-net-worth clients, complex deadlines, and partner-level stakeholders. The successful candidate will serve as the central point of coordination between clients, accountants, and firm leadership—ensuring clarity, consistency, and an exceptional client experience.

This is a 
client-facing, ownership-driven role
, not an administrative or junior support position.

Key Responsibilities
Customer Success & Client Relationship Management

• Serve as the primary point of contact for assig...