Senior Customer Success Manager

Role: Customer Success Manager
Location: Pune | Work from Office
Shift: US Shift (6:30 PM to 3:30 AM)

About the Role
As a Customer Success Manager at SMS Magic, you’ll be the voice of our customers—owning relationships, driving adoption, and ensuring they gain maximum value from our solutions. You’ll manage accounts end-to-end, boost customer satisfaction, and identify growth opportunities through cross-sell and up-sell initiatives.

Key Responsibilities
+ Manage a portfolio of B2B SaaS accounts; drive renewals, retention & revenue growth.
+ Conduct Quarterly Business Reviews (QBRs) and regular check-ins to track success metrics.
+ Proactively engage with customers to enhance experience & reduce churn.
+ Analyze account data to identify opportunities and craft growth strategies.
+ Collaborate with cross-functional teams to resolve issues & align on customer goals.
+ Capture and share customer feedback with internal teams for continuous improv...