Senior Customer Success Manager

ABOUT THE JOB 

We are seeking a Senior Customer Success Manager to join our Solutions Engineering team in France. This is a relationship-intensive role managing our most strategic customer accounts — LNG carriers, tanker fleets, and bulk shipping companies who rely on our voyage optimization and vessel performance solutions.

You will serve as the trusted advisor to senior stakeholders at major shipping companies. Our customers are sophisticated operators who expect their CSM to understand their business deeply and know our products inside-out. You will advocate for their needs internally, balance competing priorities across Product and Operations teams, and set realistic expectations while ensuring customers see continuous value from our partnership.

The ideal candidate combines maritime technical expertise with strong relationship management skills. You should be comfortable engaging with Fleet Managers, Technica...