Senior Customer Success Manager

Our Customer Success team is insatiably curious and adept at problem-solving. We use data and domain expertise to navigate the customer-journey, helping each stakeholder define and achieve success. We're also extremely collaborative and work cross-functionally to share the insights we learn from our customers. Within the private sector segment, our team is driven by our mission to make the world a safer place by supporting customers that track and investigate illicit activities involving cryptocurrency like human trafficking, terrorist financing, and money-laundering.
The Senior Customer Success Manager serves as a solutions expert and trusted advisor, proactively assisting assigned customers in maximizing their investment in Chainalysis. This role is instrumental in driving the adoption and consumption of Chainalysis solutions, thereby enabling customers to achieve organizational goals and objectives.
In This Role, You'll

• Facilitate the onboarding of new customers, ensuri...