Senior Customer Success Specialist (AI SaaS Platform)

As our Senior Customer Success Specialist, you will be the face of our AI Integration Platform. You aren't just answering tickets, you are a strategic partner to our clients.

• Strategic Account Management: Act as the primary point of contact for Enterprise (ToB) clients, managing onboarding, implementation, and long-term relationship health.
• Technical Troubleshooting & Pre-sales Support: Bridging the gap between sales and engineering. You will handle complex queries regarding API integrations, workflow automation, and platform capabilities.
• Churn Mitigation & Upselling: Proactively monitor account usage and health scores to identify risks. Work closely with the sales team to identify expansion opportunities.
• Voice of the Customer (VoC): Synthesize feedback from the front lines to influence our product roadmap. You’ll be the one telling the dev team: Our users love X, but they are ...