Senior Customer Success Specialist - Amazon Connect, AWS Specialist and Partner Organization

Senior Customer Success Specialist - Amazon Connect, AWS Specialist and Partner Organization

Job ID: | AWS EMEA SARL (France Branch)

Elevate Customer Success with innovative Cloud Technology

We're seeking an innovative Customer Success Specialist to transform enterprise contact center experiences through AWS Amazon Connect. You'll be a strategic partner who empowers businesses to revolutionize their customer engagement, driving meaningful technological adoption and creating tangible business value.

Key job responsibilities

• Develop customized success plans that align AWS Amazon Connect solutions with customers' strategic business objectives
• Design and deliver technical workshops that accelerate technology adoption and customer enablement
• Create comprehensive best practices documentation and implementation guides
• Proactively monitor customer health dashboards and address potential adoption barriers