Senior Customer Success Specialist

What's it like to work here?

We are located in Los Angeles, New York City, and are starting an office in London. Our office has a young, fun vibe. We produce and cultivate loads of energy, teamwork, and new ideas. Our vision is to be the premier credit management company for professional athletes, entertainers, entrepreneurs, and wealthy individuals in the US and UK. We provide them with the white glove service they're accustomed to whilst achieving swift results. We are seeking to grow our presence in the UK and the right individual may have an opportunity to help us in the future on a long-term basis.

Role Purpose

The Senior Customer Success Specialist is a high-accountability individual contributor responsible for maintaining structured client communication, operational accuracy, and cross-functional alignment to support revenue retention and service excellence.

This role owns the day-to-day client experience for assigned US accounts while executing re...