Senior Customer Support Agent

Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located.

The Role

Senior Customer Support Agent – Luxury Beauty Brand

We're a luxury beauty brand seeking a Senior Customer Support Agent who understands that premium support creates memorable experiences, not just solves problems. This is a high-touch, white-glove CX role requiring autonomy with VIP customers—not basic ticket handling.

What You'll Do

Customer Support

• Respond to inquiries via Gorgias → Richpanel (chat & email) and Instagram/TikTok DMs (critical)
• Handle order management, tracking, modifications, and cancellations
• Manage returns, exchanges, and refunds with grace
• Provide product guidance and pers...