Senior Customer Support

We rent Bigger Beds, MicroFridges, and storage solutions to college students at 50+ universities across the United States. Our support volume is highly seasonal: we handle roughly 3,000+ customer conversations during the August move-in surge.
You will own the customer support inbox. Your core job: ensure every email and Intercom message gets a response, and the inbox is empty by end of day. During peak season (July 20 – September 20), you will provide a daily summary to management covering ticket volume, open issues, and whether you need additional help. You will manage 2–3 seasonal reps during this period to handle the volume.
This is a senior, autonomous role. You are expected to resolve the vast majority of tickets independently — refunds, delivery issues, billing disputes, cancellations — without escalating to the Director of Operations or CEO. You will be given clear guidelines and the authority to act within them.
Core Responsibilities
Inbox Ownership
• Own the Int...