Senior Customer Support Engineer

What You'll Do

• Manage customer CDN configurations over email and chat


• Communicate customer needs and requirements with the engineering, product and sales teams


• Contribute to our customer facing documentation when necessary


• Contribute to the processes and policies that scale our support organization as we grow

What We're Looking For:

• Recommended minimum of 2+ years of experience in customer support or sysadmin role


• Strong written communication skills in English and Japanese, and experience supporting customers via email, chat, ticketing system or phone


• Demonstrated understanding of one or more programming languages


• Demonstrated understanding of *nix environment


• Ability to debug network and protocol using cURL, traceroute, nc or other network diagnostic tools

We’ll be super imp...